Return Policy

Returns and exchanges are hassle-free within 30 days of the delivery date.

Return Policy Q&A:

• Refunds: sent back to the original payment method.
• Processing Time: allow 3–7 business days for processing after your return reaches us.
• Shipping Fees: shipping and handling charges cannot be refunded.
• Return Label:
  For returns inside the U.S. we hand you a return label to make things easy. A $9 fee comes off your refund to cover what the label costs. Just use it to send the package back.
  
  Outside the U.S. we still take returns and exchanges, but we do not provide return labels. Return shipping is on the customer.
  
  Send your package to the address shown in the return confirmation email our team sends you.
  
  
• One Return Label per Order: orders cannot be merged into a single return.
• Gift Cards: orders paid with a gift card are refunded back to that same gift card.

Return Instructions:
Returns cannot be accepted in these cases:

• Condition: pieces have to be unworn, unwashed and in original condition, with every tag and liner still attached.
• Excessive Wear: we cannot take back items with heavy signs of wear or that have already reached the end of their useful life.
• Final-Sale and Clearance Items: final-sale and clearance pieces are not eligible for return, and that includes items such as mystery boxes and silicone nipple pasties.
• Purchases Made Elsewhere: anything not bought directly from this official store (marketplaces included) has to go back to the place where it was purchased.

Important Note:
We reserve the right to decline any return at our sole discretion.

When the return happens for a reason on the customer's side, the customer covers the shipping fee. The exact amount depends on the courier chosen.

When the fault is ours — goods arrive damaged or incorrect — the customer does not have to cover that shipping fee

You may ask for the same product in another size or color, or swap it for a completely different style.

As soon as your returned item arrives and is processed, the exchange goes out to you. Any price difference on the exchanged item is paid by the customer.

The exchange service itself is free. This applies to the Contiguous United States only.

Only one exchange per order is accepted.

Do keep in mind that international customers cover the shipping fee on returns and exchanges.

If the pieces don't fit once your package arrives, just get in touch with our Customer Support Team.

Items have to come back unworn, unwashed, in their original condition and with every tag attached.

Please slip the original packing slip into the return package. Note that original shipping fees, duties paid and any other related costs are non-refundable, and return postage is the customer's responsibility unless the return is due to a quality problem.

For step-by-step shipping instructions, check the email you receive after submitting the return request.

Whenever you send back any part of your order, make sure the products carry no artificial damage. Tags and packaging need to be in good shape.
Get in touch with our Customer Support Team so they can handle the return or exchange for you.
Reach the Customer Support Team through our contact page.
Have your order number ready (e.g. #123456), plus photos of the items (with tag and package bag) and a detailed reason for the return.
Because of the high volume of emails, allow 1-3 business days for our team to reply.
Please note: our office is closed on weekends, so emails are not read or answered then.

Returning and/or exchanging several items from the same order
If more than one item from the same order is going back, put them all in one box and use a single return label. The label has to match what is inside so the correct refund is issued once processed.
Whenever possible we suggest one return label per order — that way a single return fee applies even when several items travel together.

Returning or exchanging items from different orders
When the items belong to different orders, it is essential to open a separate return for each one and pack every item with its matching return label. As a rule, one return label is used per order.

There is a 30-day return guarantee.

Whenever you send back any part of your order, make sure the products carry no artificial damage and that tags and packaging are in good shape. If you are not completely in love with the way they feel or fit, simply exchange or return them within 30 days. Write to our Customer Support Team with your Order ID (e.g. #1234 ), photos of the items (with tag and package bag) and a detailed reason for the return. We are sorry, but the return label covers the Contiguous United States only — not recipients in Alaska, Hawaii, Puerto Rico, the U.S.V.I., etc.

* One return label per order

Do note that original shipping fees, duties paid and any other related costs are non-refundable, and return postage is the customer's responsibility unless the return is due to a quality problem.

The exchange service is free when you want a different color, style or size. This applies to the Contiguous United States only.
We are sorry, but the offer does not cover recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I. etc.


Remember that only one return or exchange per order is accepted.

Return status
To follow your return, we suggest using the return tracking number printed on the label.
Your refund and the confirmation email land within 3–5 business days after the package reaches us. The refund goes back through the same payment method used originally. Should you pick the gift card option, a store gift card is issued as soon as your return order is on its way back to us, and it is sent to the email used on the original purchase.
Write to our Customer Support Team if any other question about your return status comes up.

Exchange status
Once the original order goes back with the return label our team provided, the exchange is processed and a shipping confirmation email is sent as soon as the order is on its way to you.
If your original order is already back with us and there is still no update on the exchange, write to our Customer Support Team for more information!

When there is no quality issue and it is only a matter of personal taste about size, color or anything else, you will be asked to send the package back first. Shipping fees from the order are NOT refundable.

Once your return request is accepted, the refund is processed and applied to the original payment method. You get a notification by email.

Keep in mind that refunds may take up to 5-10 business days to show on your bank account, since processing times vary from one financial institution to another.

You can always reach out to our Customer Support Team with any refund question.