We offer a hassle-free return or exchange within 30 days of the delivery date.

Return Policy Q&A:

• Refunds: issued back to the original form of payment.
• Processing Time: please allow 3–7 business days for processing once your return reaches us.
• Shipping Fees: shipping and handling charges are non-refundable.
• Return Label:
  For U.S. returns we provide a return label for your convenience. A $9 fee will be deducted from your refund to cover the cost of the label. Simply use the label provided to send your return back.
  
  For non-U.S. returns we do accept returns and exchanges, but do not provide return labels. Return shipping costs are the customer's responsibility. Please send us the return tracking; refunds will be rejected without it.
  
  Please ship your package to the return address supplied by our Customer Support Team.
• One Return Label per Order: multiple orders cannot be combined into a single return.
• Gift Cards: orders paid with a gift card are refunded back to the original gift card.

Return Instructions:

Returns cannot be accepted in the following cases:

• Condition: items must be unworn, unwashed and in original condition, with every tag and liner still attached.
• Excessive Wear: we cannot accept items showing heavy wear or that have reached the end of their intended lifespan.
• Final-Sale and Clearance Items: final-sale and clearance pieces are not eligible for return, including items such as mystery boxes and silicone nipple pasties.
• Purchases Made Elsewhere: items not bought directly from our store (including those from Amazon) must be returned to the original place of purchase.

Important Note:

We reserve the right to refuse any return at our sole discretion.

Each order is eligible for a single return or exchange only. Second or multiple return/exchange requests for the same order are not accepted.

When the return is caused by the customer, the customer is responsible for the shipping fee. The exact amount depends on the courier you choose.

If the return is due to our own fault, and the goods received are damaged or incorrect, the customer does not bear the shipping fee.

Exchange Policy

We offer a hassle-free exchange within 30 days of the delivery date.

Exchange Policy Q&A:

• Exchanges: you can swap any item for another size, another color, or an entirely different style from our store.
• Processing Time: once the exchanged product is confirmed, we ship the new item within 1-3 days.
• Return Label:
  For U.S. exchanges we provide a free return label for your convenience.
  
  For non-U.S. exchanges we do accept exchanges but do not provide return labels. Return shipping costs are the customer's responsibility.
  

Important Note:
We reserve the right to refuse any exchange at our sole discretion.

If you are not completely in love with the way they feel or fit, just exchange or return them within 30 days. Feel free to reach out to us for a return label. We are sorry, but the return label covers the Contiguous United States only — it is not available for recipients in Alaska, Hawaii, Puerto Rico, the U.S.V.I., etc.
Simply contact our Customer Support Team.

* One return label per order

Please let our support team know the return tracking number when you ship the package. We need that tracking to process your refund. As soon as your return arrives and is inspected, we will let you know whether it was accepted or declined. This step can take up to 7 business days counting from the date the return tracking shows as delivered.

If your return is accepted, the refund is processed and applied to the original method of payment.
Please keep in mind that refunds can take up to 3-5 business days to show up in your bank account, since processing times vary between financial institutions.
Where returns are processed as gift cards, a store gift card is issued once your return order is in transit back to us, and sent to the email used for the original purchase.

Please Note: the original shipping and handling is not refunded. If you need a hand, just contact our Customer Support Team.

When you send back any part of your order, please make sure the products carry no artificial damage. Tags and packaging must be in good condition.

Please get in touch with our Customer Support Team to handle your returns or exchanges.

Send us your order number (e.g. #123456), photos of the items (with tag and package bag), and the detailed reason for the return.
Because of the high volume of messages, please allow 1-3 business days for our support team to reply.
Please note: we are not in the office to read or reply on weekends.

Returning and/or exchanging multiple items from the same order
If you are returning or exchanging several items from the same order, put every item in the same box and use one return label. It matters that the return label matches the return content, so the correct refund is issued once processed.

Whenever possible, we recommend processing one return label per order — that way a single return fee applies even if several items go back at once.

Returning or exchanging items from multiple orders
When items from different orders need to go back, it is very important to create a separate return for each order and to pack each item with its corresponding return label. As a rule, one return label is used per order.

Return status
To follow the status of your return, we recommend checking the return tracking number on the label.
You can expect your refund and the refund confirmation email within 3–5 business days after we receive the package. The refund is issued in the same form as the original payment. If you pick the gift card option, a store gift card is issued once your return order is in transit back to us, and sent to the email used for the original purchase.
Please contact our Customer Support Team if you have any further questions about your return status.

Exchange status
Once you send your original order back with the return label provided by our team, your exchange is processed, and a shipping confirmation email goes out as soon as the order is on its way to you.
If you have already returned your original order and still have no update on your exchange order, please contact our Customer Support Team for more information!